Rich11 Support

In case you have a specific problem, that requires deep research, then there is a possibility to contact the customer support via email. For example, if the registration or verification at Rich11 in your specific case doesn’t work. Then, you can describe your issue within a letter and send it at cs@rich11.com. Our agents will try to answer as quick as possible and send an email back with a necessary solution or advice. However, there are so many Indian users who need help, that the response time can take from 1 or 2 hours to a couple of days. Therefore, if you don’t want to lose the time on sending another email, you can lay the concern out in details. It will help us to get a whole picture and find a suitable and correct decision for you.

Live chat is an amazing feature that helps Indian users on our platform receive immediate help. In order to open the chat, you have to click on the “Support” button in the top left corner of the main page. Afterward, you have to explain your issue in the corresponding field and send it. Our support agents join the dialogue in a couple of seconds and provide you with the necessary details quickly. That method will be suitable for those gamblers who have questions related to the most common problems or topics at Rich11. You will get the help immediately and will be able to continue betting with comfort on our platform. Pay attention, the queue of users who need support can be long enough, so you will need to wait to get a response.

Our company wants to be closer to the Indian gamblers and provide them with fresh news. Therefore, Rich11 is presented on Facebook, Instagram, YouTube, Telegram and WhatsApp. On our pages, you can find the answers to the frequently asked questions about payments, registration, bonuses, and many other topics. In addition to that, you can write a message to us and we will answer it as soon as possible. But the response time on our social media pages is long, because they are not considered the main way of getting support. However, you can still communicate there with other Indian gamblers, who can help you with some pieces of advice or answer your questions in the comments section.

Our support agents at Rich11 are well-trained, and they know everything about every aspect of the platform. You can ask them any kind of question, and we can guarantee that you will get proper help and return to betting quickly. There is a list of the most common problems that bettors bring to the support team, so that you can get acquainted with them below:

• Problems with registration or verification;
• Questions related to bonuses and promotions;
• Problems with downloading the app;
• Deposits and withdrawals issues;
• Self-exclusion requests;
• Betting problems;
• General information about the company.

Don’t hesitate to connect with our support team and explain your problem. Our platform is created only for fun. Therefore, we don’t want you to have any issues during gambling. Choose the method that suits you, explain your concern, and receive the answer immediately.